My SkyCable statement of account

Here is my April 2011 SOA where they posted their "wrong entry" which was dated May 25, 2010.

Sky Cable Subscribers Beware!!

SkyCable Subscribers Beware!!

I was recently billed by SkyCable for what they claim to be an unpaid billing a year ago. I went to complain and they said this happens all the time. OMG! I'm calling to all the Calamba subscribers of SKYCABLE, please, please, please, keep your receipts even if it's a year ago. Keep them filed and neatly stored so when this happens to you, you will not waste time and energy emailing SkyCable's customer service and getting nothing out of them. Oh, sure they will apologize profusely for their incompetence but you will be the one paying for the consequence.

When asked why it took them almost a year to figure out that they had posted a wrong payment in my account, which by the way I have no way of knowing because I only keep receipts within 3-6 months, they just apologize for billing me after a year. Since I don't have receipts, I have no way of knowing if they are pulling a scam on me and billing me for another month.

Imagine this, you have been receiving your bill for the past year and shows no outstanding balance then all of a sudden you receive your recent bill and it stated that they made a wrong payment posting ONE YEAR AGO on your account and now they are requiring you to pay for it. They offered no consolation to the fact that this was their fault and instead of investigating who made the stupid mistake, they present you with a bill which you have no way of disproving if you don't keep your receipts from bills that you have made payment over a year ago.

This is such a frustrating experience from SKYCABLE. The service was good but being billed twice for the service is SOOOOOO NOT COOL! You would imagine that a big company like this would be so customer service oriented.

I am switching cable provider and will make it my mission to highlight this incompetency. 

Do you keep your SkyCable Original Receipts?

You should. You might end up being billed for something that you have already paid for.

I, for one, learned this lesson. I recently received my bill stating a "WRONG NTRY OR #              05/25/2010."  Can you imagine this? It was one year ago and they have billed me just now. Naturally, your reaction is shocked and anger. Complaining to the Sky Cable customer service won't help either. They would give a run around and would never really answer your question.

I don't keep receipts for bills I paid for over a year. I trusted their "efficient" billing system and the fact that the Statement of Account always comes every month and I faithfully pay all bills every month, and never in my wildest dream would something like this ever happen.

They said the payment was "unintentionally posted" in my account and they found out about said account "mispostings" (their own words) after a year.

Unfortunately for me,  I have disposed all of my 2010 original receipts on January 2011 because I don't find any reason to keep them because they are over and done with. This was a fatal mistake. Now, I have to pay an additional Php 475 subscription fee on top of the recent fee they are charging me, plus, a surcharge was added after a month because I refused to pay.

Is this just a plain case of personnel incompetence and stupidity? Or is this a SkyCable scam?

If you have experienced this, I hope you will share the experience and let other people know about it.